Through this policy, The Pod ensures that all clients are aware of the fees and charges associated with the purchase of membership, products and packages. This policy provides the guidelines for the eligibility and assessment of refunds. The Pod ensures the protection of all fees and aims to provide clear and accessible information to members about fees and charges prior to and throughout their annual membership and/or other involvement with The Pod.
Information about fees and charges
Person seeking to become members of The Pod are advised of all fees and charges associated with membership, including additional products, packages, administration fees, materials fees, travel costs and any other charges on The Pod’s website and via communication with The Pod’s Administration.
Organisations and other clients seeking to enter into a service delivery agreement with The Pod will be notified of the fees and charges associated with the agreement in information and proposals provided to them prior to entry into the agreement. This will include:
- The total amount of all fees including member fees, administration fees, materials fees and any other charges.
- Payment terms including the timing and amount of fees to be paid and any non refundable deposit and administration fees.
- Any fees and charges for additional services.
The Pod’s Refund Policy
Persons seeking to gain membership with The Pod must read and understand this Fees, Charges and Refunds Policy before signing their acceptance agreement on the membership form.
All members will be required to sign an Agreement Form at the time of membership sign-up which outlines the total course fees, payment terms and schedule of fees. The payment agreement is designed to provide clear and concise information to the student about applicable fees and charges.
Payment in advance
The Pod collects payments in advance for services not yet provided to members such as packages purchased to be started at a later date. Unless otherwise specified, package and product fees include the cost of all materials as outlined in the agreement with travel noted.
Terms and methods of payment
Charges are to be paid in accordance with the membership agreement form, unless the payee has elected to pay according to a payment plan schedule which has been approved by The Pod. The payment terms of all Pod invoices are endorsed on the invoice. Fees for membership, packages and products must be paid in full at least two (2) weeks prior to the commencement of the package, product or membership renewal. Unless otherwise approved by The Pod in writing. The Pod accepts credit card payments via Secure Pay.
An Administration fee of $150.00 will apply should a member wish to cancel their membership at any time prior to the end of the membership. All package and product fees include a non-refundable deposit and/or service fee. This amount is specified on all information about fees and charges and on the Agreement Form signed by each member prior to entry into a membership and product and package agreement.
All fees are non-refundable except in the instance where The Pod is required to cancel a membership due to unforeseen circumstances or at the discretion of The Pod management.
Members who wish to seek a refund or have the amount they owe on their fees reduced, must apply to The Pod in writing, outlining the details and reason for their request. All applications submitted with be considers for special circumstances and a refund will be granted at the discretion of The Pod management.
The Australian Competition and Consumer Commission (ACCC) provides the following principles for a refund policy:
“We are not required to provide a refund if you change your mind.” But you can choose a refund if:
- It had a problem that would have stopped someone
from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description, or
- Doesn’t do what we said it would or what you asked for.
Please keep your proof of purchase – for example, your receipt.”